Our Services
Brand Experience (BX) is the snapshot of how customers interact with your brand, not just in isolated moments but across their entire journey.
Brand & Customer Insight
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Get clear on who your customers are, what they care about, and where the real growth opportunities lie. We dig into both brand perception and customer experience so you can make decisions with confidence.
Strategy & Direction
02
Define your positioning, voice, and unique selling points. From brand strategy to customer journey mapping, we create a clear plan that connects your brand to your market in a way that’s authentic and impactful.
Creative Execution
03
Bring the strategy to life through design, websites, content, and campaigns. Whether it’s a full digital ecosystem, a social campaign, or high-end production, we create assets that feel cohesive and elevate your brand across every touchpoint.
Assuming you know your prospective customers' needs & desires could end up being your biggest business vulnerability.
We get invested
We build brands from strategy through to execution.
Ellie shapes the brand, CX, and digital direction and then delivers through websites, campaigns, and content. Chris brings it to life with creative direction and film, adding a bold visual layer to every project.
Together, we create experiences that connect with customers and perform across every touchpoint.
Ellie Richards
BX Designer & Strategist
Ellie is the driving force behind brands that don’t just look good on paper but perform in the real world. As a Brand Experience Strategist and Customer Experience Designer, she blends creative vision with practical execution, from strategy and design to digital, content, and customer touchpoints.
With a sharp understanding of market dynamics and a hands on approach, Ellie guides brands from concept through to delivery, ensuring every element works together to create a consistent, impactful experience that drives growth.
Chris Maunsell
Creative Director & DOP
Chris brings brands to life through motion, specialising in adventure and outdoor storytelling. With a strong foundation in action-sports filmmaking, he delivers visually arresting, genuine films - like the award-winning “The War on Style.” In collaboration with The North Face.
With an approachable nature and a hands on style, Chris is as comfortable building the vision behind the scenes as he is behind the camera, making every project not only cinematic and bold, but also a great experience to be part of.
SPECIALITIES
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Design Strategy
Discovery & Immersion
Customer Research & Testing
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Brand platform & Identity
Visual language
Physical & digital assets
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Creative Direction
UX & UI Design
Creative Design
Production
Illustration